By Stuart R. Levine Published In, The Credit Union Times The “Internet of Things” can bring remarkable benefits as well as substantial challenges to today’s ever-changing business environment. No industry will remain untouched, as physical assets are equipped with sensors to create interconnected electronic network systems that record, process and transmit information. McKinsey Global Institute […]

By Stuart R. Levine Published In, The Credit Union Times Does your organization’s culture affect its success?  You bet it does.  Culture is the set of norms and values that are widely shared and strongly held throughout the organization.  Study after study shows that culture and values matter for an organization’s success.  The University of […]

Published in, The Credit Union Times By, Stuart R. Levine A culture based on values and focused on ethical behavior protects reputation and brand.  As an individual, your name is your brand and a trusted brand provides the credibility needed to be effective in your organization.  For an organization, a trusted brand gives the credibility […]

By, Stuart R. Levine Published in Credit Union Times We continue to address foundational ways to increase leadership capacity by focusing on mission, ethics and values and innovation. Combined with effective strategic communication, leaders establish trust, engagement, accountability and collaboration with employees and build strong relationships with customers and members. IBM’s March 2013 white paper […]

By, Stuart R. Levine Published in, The Credit Union Times I advise clients to focus on “Putting the Customer in Control”. To do so in a service economy, leaders must focus on both employees facing the customer as well as the customers themselves. A Harvard Business Review article, “Putting the Service-Profit Chain to Work,” written […]

Published in The Credit Union Times By, Stuart R. Levine Over the years, I have seen the mission and values of the credit union industry expressed in the service brought to its members. I find that looking at the roots of an institution can remind us of its mission and values and connect us to […]

By, Stuart R. Levine Published in Credit Union Times Zara is the flagship store of the Inditex group, the world’s largest clothing retailer. The company is an excellent example of how putting the customer in control, having collaboration infused into the culture, building seamless communication into the organization, using “Big Data” in day to day […]

By, Stuart R. Levine Published in Credit Union Times You have probably been seeing the term Big Data popping up in many places. It has entered the business vernacular. Learning more about Big Data stimulated the following thoughts for me. INTRODUCTION Johns Hopkins University School of Medicine used data from Google Flu Trends (a free, publicly available database) […]

By, Stuart R. Levine Published in CU Insights December, 2012 In order to position themselves for success in the future, credit unions and financial institutions must accept the fact that their relationship with their customers or members has changed and will continue to evolve.  Maintaining and growing their customer or member base will require that […]

By, Stuart R. Levine The hurricane has had a profound impact on the five boroughs of New York City, particularly Staten Island, as well as much of New Jersey, Long Island and Connecticut.  As I write this article on Saturday, November 3, I have been told that our home will not have power restored until […]