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  • Culture Drives Success
    Posted on Apr 15th, 2015
    Related Products & Services: Strategic Planning

    By Stuart R. Levine Published In, The Credit Union Times Does your organization’s culture affect its success?  You bet it does.  Culture is the set of norms and values that are widely shared and strongly held throughout the organization.  Study after study shows that culture and values matter for an organization’s success.  The University of […]


  • A Culture of Ethics Protects Reputation and Financial Returns
    Posted on Apr 11th, 2014
    Related Products & Services: Strategic Planning

    Published in, The Credit Union Times By, Stuart R. Levine A culture based on values and focused on ethical behavior protects reputation and brand.  As an individual, your name is your brand and a trusted brand provides the credibility needed to be effective in your organization.  For an organization, a trusted brand gives the credibility […]


  • Technology and People are Both Strategic Priorities
    Posted on Sep 18th, 2013
    Related Products & Services: Strategic Planning

    By, Stuart R. Levine Published in Credit Union Times We continue to address foundational ways to increase leadership capacity by focusing on mission, ethics and values and innovation. Combined with effective strategic communication, leaders establish trust, engagement, accountability and collaboration with employees and build strong relationships with customers and members. IBM’s March 2013 white paper […]


  • Service-Profit Chain Empowers Employees
    Posted on Jun 13th, 2013
    Related Products & Services: Strategic Planning

    By, Stuart R. Levine Published in, The Credit Union Times I advise clients to focus on “Putting the Customer in Control”. To do so in a service economy, leaders must focus on both employees facing the customer as well as the customers themselves. A Harvard Business Review article, “Putting the Service-Profit Chain to Work,” written […]


  • Continuing the Industry’s Values for 165 Years
    Posted on May 6th, 2013

    Published in The Credit Union Times By, Stuart R. Levine Over the years, I have seen the mission and values of the credit union industry expressed in the service brought to its members. I find that looking at the roots of an institution can remind us of its mission and values and connect us to […]


  • How Zara Took Customer Focus to New Heights
    Posted on Apr 11th, 2013
    Related Products & Services: Strategic Planning

    By, Stuart R. Levine Published in Credit Union Times Zara is the flagship store of the Inditex group, the world’s largest clothing retailer. The company is an excellent example of how putting the customer in control, having collaboration infused into the culture, building seamless communication into the organization, using “Big Data” in day to day […]


  • Big Data: The Management Challenge
    Posted on Feb 7th, 2013
    Related Products & Services: Strategic Planning

    By, Stuart R. Levine Published in Credit Union Times You have probably been seeing the term Big Data popping up in many places. It has entered the business vernacular. Learning more about Big Data stimulated the following thoughts for me. INTRODUCTION Johns Hopkins University School of Medicine used data from Google Flu Trends (a free, publicly available database) […]


  • Member in Control
    Posted on Dec 4th, 2012
    Related Products & Services: Strategic Planning

    By, Stuart R. Levine Published in CU Insights December, 2012 In order to position themselves for success in the future, credit unions and financial institutions must accept the fact that their relationship with their customers or members has changed and will continue to evolve.  Maintaining and growing their customer or member base will require that […]


  • Hurricane Sandy’s Direct Hit on Humanity and Resulting Economic Devastation
    Posted on Nov 28th, 2012

    By, Stuart R. Levine The hurricane has had a profound impact on the five boroughs of New York City, particularly Staten Island, as well as much of New Jersey, Long Island and Connecticut.  As I write this article on Saturday, November 3, I have been told that our home will not have power restored until […]


  • Death of the Salesmen: Ending the Banking-Advisory Culture Clash
    Posted on Jul 19th, 2012
    Related Products & Services: Strategic Planning

    Stuart R. Levine is interviewed by Bank Investment Consultant for their lead cover story entitled, “Death of the Salesman: Ending the Banking-Advisory Culture Clash.” Read the PDF. By, Brendan Sheehan Published July 1, 2012 The world of personal finance is undergoing a revolution. It may not be as dramatic as the marches through New York […]