Healthcare has always been complex, but the degree of change in this industry is like no other time in our nation’s history. The ability to set strategy depends on a vigorous dialogue with the management team. It also requires a deep understanding of the business environment and emerging trends such as physician employment by hospitals or large medical groups, changes based upon the Affordable Care Act, the movement away from fee for service to risk contracts, hospital reimbursement models, accountable care organizations, payer and pharma consolidation, Medicare and Medicaid payments models and the new healthcare consumer.

Strategic planning and quality outcomes in healthcare have been a core part of our business for the last 20 years. We are uniquely positioned to create strategy and implementation tools that improve healthcare organizational cultures and communication to produce sustainable results.

In an increasingly difficult regulatory environment it is critical to ensure common understanding of values and compliance. Building a culture of trust and respect and promoting effective communication among patient, staff and management creates alignment that significantly improves performance in quality, safety, financials, employee satisfaction, retention and patient outcomes.

Our experience in healthcare delivery system mergers and acquisitions, facilitating process improvement projects at multiple acute care facilities and understanding the home healthcare industry puts us in a unique position to add strategic value that creates financial savings and superior quality outcomes.

The Montefiore Medical Center Success Story

Stuart Levine & Associates has helped healthcare clients define Patient Engagement strategies that begin with professionalizing the front end of the care experience. We developed the strategic plan for the implementation and consolidation of 32 call centers into one location that provides a common platform and performance across all primary and specialty care practices.

Our firm took an environment where patients and providers could not get through and transformed it into a fully functioning, high-performing entity within the health system. Calls rose from 800,000 to 2.3MM per year, resulting in increased quality of care, decreased cost of care and improved population health. The value brought to the health system is increased access for the community, better accountability for performance and an increased level of economic efficiency that positions the institution to deliver better outcomes.

We are focused on driving the right culture to lead change in the healthcare industry, bringing together clinical and administrative components to increase organizational leadership capacity that will assure long-term sustainability and better patient outcomes.

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