Written by, Stuart R. Levine Published in, The Credit Union Times Innovation is one of the most important issues for credit unions. It is the key to growth and critical for the execution of long term strategies – created by listening to employees and members, collaborative thinking and trust. In discussions with credit union clients, […]

By, Stuart R. Levine Published in Credit Union Times We continue to address foundational ways to increase leadership capacity by focusing on mission, ethics and values and innovation. Combined with effective strategic communication, leaders establish trust, engagement, accountability and collaboration with employees and build strong relationships with customers and members. IBM’s March 2013 white paper […]

By, Stuart R. Levine Published in, Credit Union Times Effective communication, especially related to meetings, increases productivity, saves time and most importantly strengthens organizational leadership capacity. Surveys of executives show that they can spend up to 40% or 50% of their time in meetings. Furthermore many executives observe that up to 50% of the time […]

By, Stuart R. Levine Published in, The Credit Union Times I advise clients to focus on “Putting the Customer in Control”. To do so in a service economy, leaders must focus on both employees facing the customer as well as the customers themselves. A Harvard Business Review article, “Putting the Service-Profit Chain to Work,” written […]

Published in The Credit Union Times By, Stuart R. Levine Over the years, I have seen the mission and values of the credit union industry expressed in the service brought to its members. I find that looking at the roots of an institution can remind us of its mission and values and connect us to […]

Published in, Agenda By, Stuart R. Levine Stuart Levine is a director at Broadridge Financial Solutions and the founder of Stuart Levine & Associates, a management consultancy. Over the past two years, scandals in the athletic departments at both Rutgers and Penn State universities rocked the sporting and higher educational worlds. Firings included Rutgers’s basketball […]

By, Stuart R. Levine Published in Credit Union Times Zara is the flagship store of the Inditex group, the world’s largest clothing retailer. The company is an excellent example of how putting the customer in control, having collaboration infused into the culture, building seamless communication into the organization, using “Big Data” in day to day […]

By, Stuart R. Levine Published in Credit Union Times This past Sunday, we watched the news talk shows featuring various governmental leaders from both sides of the aisle explain their positions on sequestration and its implications for the U.S economy.  Despite the rhetoric and general mediocrity of the talking heads from Washington, D.C, I am […]

By, Stuart R. Levine Published in Credit Union Times You have probably been seeing the term Big Data popping up in many places. It has entered the business vernacular. Learning more about Big Data stimulated the following thoughts for me. INTRODUCTION Johns Hopkins University School of Medicine used data from Google Flu Trends (a free, publicly available database) […]

Published in Credit Union Times By, Stuart R. Levine The full effect of the Dodd–Frank Wall Street Reform and Consumer Protection Act of 2010 (Dodd-Frank) is still to be felt in the financial sector. Dodd-Frank creates an environment of increased scrutiny and heightened sensitivity by regulators and consumers. Perhaps credit unions should not be treated […]